Terms of Service

Introduction

These Terms of Service ("Terms") govern your use of the website and services provided by S Rank Sdn. Bhd. (Company No. 202501046409 (1647817-H)) ("S-Rank", "we", "us", or "our"). By accessing our website or engaging our services, you agree to be bound by these Terms.

These Terms are governed by the laws of Malaysia. If you do not agree with any part of these Terms, please do not use our website or services.

Our Services

S-Rank provides software engineering services, including but not limited to:

• Forward Deployed Engineering
• Custom Software Development
• Technical Consulting
• AI Integration and Development

Specific terms for service engagements will be outlined in separate service agreements or statements of work between S-Rank and the client.

Service Agreements

All service engagements with S-Rank are subject to a separate written agreement that specifies the scope of work, deliverables, timelines, fees, and other relevant terms. In the event of any conflict between these Terms and a specific service agreement, the service agreement shall prevail for that engagement.

Intellectual Property

Our Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of S-Rank or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

Client Work Product

Ownership of work product created during service engagements will be determined by the applicable service agreement. Unless otherwise specified, upon full payment, clients typically receive ownership of custom-developed software specifically created for their engagement.

Pre-Existing Materials

S-Rank retains ownership of all pre-existing tools, frameworks, methodologies, and intellectual property that existed prior to or were developed independently of any client engagement.

Confidentiality

S-Rank maintains strict confidentiality regarding all client information, business operations, and project details. We do not disclose confidential information to third parties without explicit consent, except as required by law. Specific confidentiality obligations will be detailed in applicable service agreements or non-disclosure agreements.

Payment Terms

Payment terms for services will be specified in the applicable service agreement. General terms include:

• All fees are quoted in Malaysian Ringgit (MYR) unless otherwise specified
• Payment is due within the timeframe specified in the invoice or service agreement
• Late payments may incur interest at the rate specified in the service agreement
• S-Rank reserves the right to suspend services for overdue accounts

Limitation of Liability

To the maximum extent permitted by Malaysian law:

• S-Rank shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability for any claim arising from our services shall not exceed the fees paid by you for the specific service giving rise to the claim
• We do not guarantee that our services will be uninterrupted, error-free, or meet all your requirements

These limitations apply regardless of the legal theory upon which the claim is based.

Warranties

S-Rank warrants that services will be performed in a professional and workmanlike manner consistent with industry standards. Except for this express warranty, all services are provided "as is" without any other warranties, express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.

Indemnification

You agree to indemnify and hold harmless S-Rank, its directors, officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms or your use of our services in violation of applicable laws.

Termination

Either party may terminate a service engagement in accordance with the terms specified in the applicable service agreement. S-Rank reserves the right to refuse service to anyone for any lawful reason. Upon termination, you shall pay for all services rendered up to the termination date.

Force Majeure

S-Rank shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, riots, government actions, power failures, or internet disruptions.

Dispute Resolution

Any disputes arising from these Terms or our services shall first be attempted to be resolved through good faith negotiations. If negotiations fail, disputes shall be resolved through arbitration in accordance with the rules of the Asian International Arbitration Centre (AIAC) in Kuala Lumpur, Malaysia. The language of arbitration shall be English.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia. You agree to submit to the exclusive jurisdiction of the courts of Malaysia for the resolution of any disputes not subject to arbitration.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

Amendments

S-Rank reserves the right to modify these Terms at any time. Changes will be effective upon posting to our website with an updated revision date. Your continued use of our website or services after any changes constitutes acceptance of the modified Terms.

Entire Agreement

These Terms, together with any applicable service agreements and our Privacy Policy, constitute the entire agreement between you and S-Rank regarding the subject matter herein and supersede all prior agreements and understandings.

Contact Us

If you have any questions about these Terms of Service, please contact us: